Refund policy

At UrbanBirch, we want customers to feel confident when shopping with us. If you are not satisfied with your purchase, eligible products may be returned within 30 days in accordance with the terms below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the product should generally be returned in substantially the same condition in which it was received, together with its included components, accessories, and packaging where reasonably possible.

Please contact us at support@UrbanBirch.site before returning a product so that our customer support team can review your request and provide the appropriate return instructions.

Free Returns

UrbanBirch provides free returns for eligible return requests made within the 30-day return period.

Customers should follow the return instructions provided by our support team. Products sent to an address without prior authorization may experience delays in processing.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete, or materially different from the product ordered, contact us as soon as reasonably possible at support@UrbanBirch.site.

Please provide your order number, a description of the issue, and photographs or other relevant information where appropriate. This information helps us review the situation and determine an appropriate resolution.

Depending on the circumstances and applicable law, available resolutions may include a replacement, refund, or another suitable remedy.

Refunds

Once an eligible returned product has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

Although we process approved refunds as promptly as reasonably possible, your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Exchanges

If you would like a different product, size, style, or configuration, please contact our customer support team. Depending on product availability and the circumstances of the request, we will provide available options.

Non-Returnable Items

Certain products may not qualify for return where permitted by applicable law, including products that have been materially damaged through misuse, significantly altered after delivery, or otherwise made unsuitable for resale due to circumstances unrelated to a defect.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Return Assistance

For all return and refund inquiries, contact:

Email: support@UrbanBirch.site
Phone: (905) 878-8877

Please do not send a return until you have received return instructions from our customer support team.