Terms of service
These Terms of Service govern your use of UrbanBirch.site and purchases made through the UrbanBirch online store.
By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service, together with any additional policies referenced on our website.
1. Online Store
UrbanBirch operates an online retail store offering shoe storage and organization products, including shoe racks, shelves, organizers, and related home storage solutions.
We reserve the right to update our product selection, pricing, descriptions, availability, and website content when reasonably necessary.
2. Product Information
We make reasonable efforts to present product descriptions, dimensions, materials, colors, photographs, storage capacities, and other specifications accurately.
However, minor differences may occur due to screen settings, lighting, photography, manufacturing tolerances, product updates, or other reasonable variations.
Customers should review the information provided on the relevant product page before completing a purchase.
3. Orders
Submitting an order does not necessarily mean that the order has been finally accepted.
We reserve the right to decline or cancel an order where reasonably necessary, including situations involving suspected fraud, payment authorization problems, incorrect pricing, inventory errors, or inaccurate customer information.
If payment has already been collected for an order that we subsequently cancel, the applicable amount will be refunded.
4. Prices and Payment
Prices displayed on UrbanBirch.site are shown in the currency indicated during the shopping and checkout process.
Customers agree to provide current, complete, and accurate billing and payment information when placing an order.
Any applicable taxes, duties, or other charges will be handled as displayed at checkout or as otherwise required by applicable law.
5. Shipping
UrbanBirch offers free worldwide shipping.
Our estimated delivery timeframe is generally 7–10 days. Delivery estimates are not guarantees and may be affected by factors outside our reasonable control, including carrier disruptions, customs procedures, severe weather, holidays, incorrect delivery information, or other logistical circumstances.
Additional information is available in our Shipping Policy.
6. Returns and Refunds
Eligible purchases may qualify for free return and refund within 30 days of delivery, subject to our Return & Refund Policy and applicable law.
Customers should contact us before returning a product.
7. Acceptable Website Use
You may not use UrbanBirch.site for unlawful, fraudulent, abusive, or unauthorized purposes.
You may not knowingly interfere with the security, availability, or proper operation of the website or attempt to gain unauthorized access to systems associated with our services.
8. Intellectual Property
Unless otherwise stated, website materials associated with UrbanBirch, including original text, graphics, layouts, branding elements, and other content, are protected by applicable intellectual property laws.
Unauthorized reproduction or commercial exploitation of protected content is prohibited except where permitted by law or with appropriate authorization.
9. Third-Party Services
Certain functions of our website may depend on third-party providers, including payment processors, shipping carriers, ecommerce infrastructure providers, or other service providers.
Their services may be governed by additional terms and privacy practices.
10. Limitation of Liability
To the maximum extent permitted by applicable law, UrbanBirch will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.
11. Changes to These Terms
We may revise these Terms of Service periodically to reflect changes to our business, website, services, or applicable requirements.
The current version published on UrbanBirch.site will apply from its stated effective date.
12. Contact
Questions regarding these Terms may be sent to:
Email: support@UrbanBirch.site
Phone: (905) 878-8877
Address: 96 Cheltenham Ave, North York, ON M4N 1P9, Canada